We want you to be completely satisfied with your purchase from Thoroughbred Labs. If you need to return an item, please review our return policy below:
Eligibility for Returns: Returns are accepted only if the product is unused, in an unused condition, and has the original cap/lid still attached and unbroken.
Timeframe: Returns must be initiated within 30 days from the date of purchase.
Process: To initiate a return, please contact our customer service team at customerservice@thoroughbredlabs.co.uk with your order number and reason for return. We will provide instructions for returning the item.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds: Once the returned item is received and inspected, we will issue a refund to the original payment method within 2-3 business days. Original shipping costs are non-refundable.
Non-Returnable Items:
• Products with the lid/cap broken/removed.
• Items returned after 30 days from purchase.
• Used, damaged, or altered products.
For any questions, please reach out to us at customerservice@thoroughbredlabs.co.uk.